1How to request deletion
The request is made on WhatsApp, from the same number you used to contact the business:
- 1Send the request phrase
Send “Mufeed data deletion request” to the business's number you contacted, or message Chi Agency on WhatsApp directly.
Mufeed data deletion requestSend the request to Chi Agency - 2Include the necessary details
The WhatsApp number concerned and the name of the business you contacted. Do not send passwords, verification codes or any other data that is not requested.
- 3Verification
An administrator verifies ownership of the number and the scope of the request before acting, without asking for more than verification needs.
- 4Execution and confirmation
The administrator explains any exception that applies to your request, then confirms that processing is complete.
2What is deleted
Deletion covers:
- Personal content in conversations.
- Attachments, including images and voice notes, and their transcripts.
- Contact details linked to the number.
Order records may be anonymised while retaining the financial values needed for operations, without linking them to you.
3Backups
Backups expire within the thirty-day retention period. Deleted data is not reused when an earlier backup is restored; the deletion request is re-applied after any restore.
4Important notes
Disconnecting a WhatsApp account from Mufeed on its own is not a request to delete conversation records. If you want your data deleted, submit the request using the steps above.
Deleting your data does not prevent a new message from you in the future; a new message creates a new record. If you also want future processing stopped, say so in your request so it can be agreed with the business.
Deleting the record at Mufeed does not delete copies of messages held by Meta or on the business's phone; those copies are subject to their own procedures.