1Nature of the service
This is a restricted trial of the Mufeed service. It is used by testers and authorised businesses under the service settings and WhatsApp policies.
The trial carries no guarantee of continued service or error-free automated replies. Replies are built from the business's data, and automated processing may misread a message, an image or a voice note.
2Orders
- No order is created from an image, a voice note or a general phrase alone. A review and confirmation card is shown before any order is sent.
- Accepting and fulfilling the order remains the business's responsibility.
- Prices, availability and fees follow the business's data at the moment of confirmation.
- Scheduled orders and pre-orders outside opening hours are not available.
3Cancellation and order status
- Cancelling after the order has been handed to the business requires a human decision by its team.
- A delayed reply does not mean the order is cancelled.
- A “completed” status is not proof of payment or of automated delivery.
To check allergens or fulfilment details, contact the business directly. Do not rely on the automated reply alone for these matters.
4Acceptable use
Use the service for legitimate communication and orders only.
- Do not send unsolicited messages or harmful files.
- Do not send passwords, verification codes or payment card details in the conversation.
- Sending may be suspended during an outage or when trial limits are exceeded.
5Support
To resolve a problem with an order or a conversation, ask for a staff member from within the conversation itself. The conversation then moves to the business's team.
For general questions about the service, contact Chi Agency on WhatsApp.
6Privacy
The processing of your data is governed by the privacy policy. You can request deletion of your personal data at any time by following the data deletion instructions.